If We Were Having Coffee: Out of Control

imagesIf we were having coffee we would finally have to find a coffee shop, my house is in chaos as I try to sort thirteen years of ‘hoarding’ in a week. What the hell was I thinking? Order anything you want, really it is on me just for the company.

Saturday, my sister from another mother Red of M3 fame and I, sat out in fabulous Texas sun and conducted the first of what will be three (3) garage sales. We didn’t do too terribly badly though both of us forgot our sun screen and both of us turned a bit pink by the end of the day, her far more than I. It was interesting to see what people bought, fascinating really. I have only one thing to say about this entire garage sale thing, well maybe two; (1) I am not taking a single thing back, what doesn’t sell is either being donated or going into the trash; (2) really people offer me a different price, don’t steal.

Sunburnt

Red’s Sun Burn

If we were having coffee I would tell you about my penchant for order and having things always in place in my surroundings, I might be a little bit OCD. I told someone last night I was not doing well in the chaos, it is the truth, and last night I crawled into my spare bed and cried myself to sleep. There are so many things still to do, so many things still to sort, so many things without a home or needing a decision and I don’t know where to start or how to get it all done by Thursday. If you are wondering why I had to crawl into the spare bed, well I was able to sell the master bedroom suite, bed and all. Sleeping in the new bed makes me realize just how spoiled I have been with all that space.

The other thing I have realized through this process, while I am not really a hoarder, I have amassed an ungodly amount of miscellaneous stuff. Stuff from travels, stuff from wandering through life, mementos; just stuff. Now I am sorting through it all, some of it makes me laugh as I remember where and when I picked it up, other times I just sit down wherever I am and let the memory wash over me.  Then there are the books, every single book I love, years of book collecting. Books of escapism, books for research, antique books, books for words and cookbooks. I am going to store the collection that remains after the purge, but the harder part was letting go, so many books to just let go.

If we were having coffee I would have to tell you about my adventure with Verizon/Frontier Communications. Last week has been special, I will tell you this has pushed me over the edge and came at a time where I really was staring into the abyss already so didn’t need anything else. When I woke up at 4am last Wednesday, I wandered up to my office to check e-mail and wander through social media, hopefully get some blog reading done and see what was going on in the world only to discover I had no internet connectivity. Like any reasonable person would do, I reset my router, then I turned it on and off, then I reset it again and again and again. No luck, nothing worked. So I waited until Verizon/Frontier tech services opened at 7am. You should know, Verizon sold off their businesses to Frontier last month. Just for extra background, you should also know I have a business account, my Service Agreement with Verizon was my account could not have down service time for more than 24 hours, it is why I pay a premium for my services.

Wednesday morning I called. They told me to reset my router. Just for shit and giggles I did, ten (10) more times between 7:30am and 1pm. Yes, that is how long I was on the phone with them the first time, granted most of that time was spent on hold. The second call that day was to customer service, where I finally got someone to agree to a service order for a technician to be sent out the following day. That person mentioned my Service Agreement must be verbal, she couldn’t see the Verizon agreement for 24 hours. Oddly though, when I placed the order to move services to the new apartment and stated I did not want to move my landline she could see the $498 penalty I would have to pay for dropping services but couldn’t see the Service Level Agreement of 24 Hour Down Time, interesting.

FRONTIERSUCKS

Thursday came and went, without a Technician. I called, at noon and they said they couldn’t tell me when because Frontier doesn’t do service windows. I called at 3pm and they told me I would have to call back at 5pm, the last dispatch. I called back at 5pm, the lovely little man at the other end of the phone explained they had never dispatched because the ticket had been turned over to the VOIP department, until that department released the ticket no tech would be dispatched, he couldn’t tell me when that would be. I called Friday, same discussion but now I have been without services which includes both internet and television for three (3) days and am told I will not have services over the weekend either. So I tell the nice little man in Customer Service I intend to cancel all services, can you guess what happens next? Not only can he not find the original order to move those services to the new apartment but he has the unmitigated gall to tell me the penalty for cancellation would be $1,329, really?

Frontier, has cost me five days of potential work, has prevented me from looking for work, has breached their contract with me and actually believes they will charge me a penalty for cancelling services they are unable to deliver…….really? I admit, I lost my temper. I admit what came out of my mouth was impolite. I had finally been pushed over the edge.

If we were having coffee I would tell you, don’t try this alone. Don’t try to move alone. Don’t try to pack alone. Don’t try to do any of this alone. It is too hard. I know it is nearly over, nearly at the end. But honestly? My nerves are so frayed I am snapping, I know I am forgetting things, I know I am going to lose friends before it is all said and done. Clearly, I haven’t been to visit any of you for weeks. It isn’t because I don’t want to, believe me I could use a break and something positive right now. I will be back though, I will get back to you, I will start reading again, commenting again, interacting again and writing again even. Maybe I will even share some more positive stuff happening in my world, things that don’t suck (there are a few).

I really hope you would interrupt me now and then, jump in and tell me what you have been up to. I truly do hope you have had a better time of it than me, I would love to live vicariously through you!

If you pray, pray for me. If you don’t well laugh alongside me while I finish this move. Next week, despite it all I am off to Hot Springs for a few days of R & R.

CoffeeShare2

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